Frequently Asked Questions

Last Updated: April 16, 2026

Need Help?

Find answers to the most common questions about Shortify below. If you can't find what you're looking for, feel free to contact our support team.

Topics

  1. Getting Started
  2. Watching & Content
  3. Coins & Rewards
  4. VIP Subscription
  5. Account & Privacy

1. Getting Started

What is Shortify?

Shortify is a premium short drama streaming app featuring 500+ exclusive titles with Hollywood-level production. Each episode is 1-3 minutes long, perfect for on-the-go entertainment. Available on iOS and Android.

Is Shortify free to download?

Yes! Shortify is free to download and use. You can watch the first episodes of every drama for free. To unlock all episodes, you can use coins or subscribe to VIP.

How do I create an account?

You can start using Shortify immediately without an account. To save your progress across devices, sign in with Google, Apple, or Facebook from the Profile tab.

2. Watching & Content

How long are the episodes?

Episodes are typically 1-3 minutes long, designed for quick, binge-worthy viewing sessions. A complete drama usually has 60-100 episodes.

Can I watch offline?

Offline viewing is currently not available but is planned for a future update. Stay tuned!

What languages are available?

Shortify supports 12 languages: English, Turkish, Spanish, Portuguese, German, French, Korean, Japanese, Indonesian, Thai, Vietnamese, and Arabic. You can change your language from Profile > Language.

How do I unlock locked episodes?

You have three options to unlock episodes:

  • Coins: Earn coins through daily rewards, watching ads, and completing tasks in the Rewards tab.
  • Watch an Ad: Watch a short ad to unlock the next episode for free.
  • VIP Subscription: Subscribe to VIP for unlimited access to all episodes, ad-free.

3. Coins & Rewards

How do I earn coins?

You can earn coins by:

  • Daily check-in bonus
  • Watching rewarded ads
  • Completing tasks (watch time goals, following social media, etc.)
  • Inviting friends with your referral code
  • Rating the app

Visit the Rewards tab to see all available ways to earn coins.

How many coins does it cost to unlock an episode?

Each episode costs 58 coins to unlock. You can also watch a short ad to unlock episodes for free without spending coins.

4. VIP Subscription

What does VIP include?

  • Unlimited access to all episodes
  • Ad-free viewing experience
  • Early access to new releases
  • HD quality streaming

How do I cancel my subscription?

iOS: Settings > Apple ID > Subscriptions > Shortify > Cancel

Android: Google Play Store > Profile > Payments & Subscriptions > Subscriptions > Shortify > Cancel

Your VIP access remains active until the end of the current billing period.

Can I get a refund?

Refunds are handled by Apple (App Store) or Google (Play Store), as they process all payments. Please contact Apple or Google support directly to request a refund for your subscription.

5. Account & Privacy

How do I delete my account?

Go to Profile > Settings > Delete Account. This will permanently delete your account data, watch history, and coins. Any active subscriptions will not be refunded. This action cannot be undone.

Is my data safe?

Yes. We take your privacy seriously. We use industry-standard encryption, never sell your personal data, and comply with GDPR and CCPA regulations. Read our full Privacy Policy for details.

How do I change my language?

Go to Profile > Language and select your preferred language. The app interface and available content will update accordingly.

Still have questions?

Contact us at [email protected] or visit our Contact page.